1. Responsiveness: Was our support team prompt in responding to your issue?

ExcellentGoodAveragePoor

2. Technical Knowledge: Did the engineer demonstrate good knowledge of the product (RM EYE / R501 / T301 / PD etc.)?

ExcellentGoodAveragePoor

3. Communication: Was the communication (email/phone/remote/on-site) clear and helpful?

ExcellentGoodAveragePoor

4. Problem Resolution: Was your issue resolved to your satisfaction?

Fully ResolvedPartially ResolvedNot Resolved

5. Professionalism: How would you rate the professionalism of the support engineer?

ExcellentGoodAveragePoor

6. Overall Experience: How satisfied are you with the overall support experience?

Very SatisfiedSatisfiedNeutralDissatisfied

7. Service/Product Performance: How would you rate the ease of integrating our monitoring solution into your existing systems?

Very EasyEasyNeutralDifficultVery Difficult

8. Documentation Provided: Did the support team provide the documentation or user guide that helped resolve your issue, or for future reference?

Very HelpfulHelpfulNeutralUnhelpfulVery Unhelpful

9. Value and Recommendations: Would you recommend our solution to other electrical asset owners/operators?

Definitely YesProbably YesProbably NoDefinitely No