JOB DESCRIPTION — Senior Customer Success Specialist (Senior Level)

Location: Hyderabad (On-site)
Experience: 2-3 years
Education: B.Tech / B.E. in Electrical & Electronics Engineering (60% & above)

About Rugged Monitoring

Rugged Monitoring is a global digital transformation company focused on electrical asset health monitoring and digitizing customer workflows.
Our products combine sensors, hardware, and advanced software to help utilities and industries improve reliability and operational efficiency.

The Customer Success Team ensures customers get full value from their deployment and expand usage across their network.

Role Summary

We are looking for a highly driven, detail-oriented Customer Success Engineer who can support customers throughout their journey — from pre-sales demos to post-purchase configuration, go-live support, and long-term adoption.

This is a technical customer success role, not a field service job.
Selected candidates will undergo an 8–10 week intensive onboarding program and will graduate from our internal Systems Testing team before joining full CS responsibilities.

Key Responsibilities

Pre-Sales

• Deliver technical product demos
• Support Sales with solution fitment and customer queries

Post-Purchase Configuration

• Configure customer-specific assets, parameters, and dashboards
• Support integration with customer IT/network environments
• Coordinate testing with internal teams

Go-Live & Support

• Provide L1/L2 technical support (software + sensors)
• Analyze logs, troubleshoot issues, manage escalations
• Prepare customer documentation and SOPs

Customer Success & Adoption

• Conduct training sessions
• Drive product adoption and ensure customers realize full value
• Identify expansion opportunities in customer networks

What We’re Looking For

Core Traits

• Excellent spoken and written communication
• Very methodical, detail-oriented, and self-driven
• Strong ownership mindset — “do what it takes” attitude
• Good collaboration skills and the ability to push back respectfully
• Basic understanding of programming logic (not full coding)

Technical Skills (Good to Have / Trainable)

• Python, Bash basics
• PostgreSQL, PgAdmin
• Linux & Windows environments
• Networking fundamentals (firewalls, ports, IPs)
• SCADA fundamentals
• Understanding of electrical assets: Transformers, GIS, Switchgear, sensors
• Ability to read SLDs (Single Line Diagrams)
• MS Office, documentation, and reporting skills

Soft Skills

• Customer-first mindset
• Strong problem-solving
• Analytical and structured thinking
• Ability to explain technical topics to non-technical users
• Willingness to travel when required

Why Join Us?

• Work on cutting-edge digital transformation technologies
• 8–10 weeks structured onboarding & training
• High-growth environment with clear role progression
• Opportunity to make a direct impact on global utility and industrial operations

Apply if you want to become world-class in:

• Customer success
• Advanced technical support
• Electrical asset monitoring
• AI-assisted workflows and modern CS practices